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Shifting demographics, differing inter-generational§values, changing business practices, leadership§development, business management practices, the§continual need to provide relevant training, and§issues of recruitment and retention constantly§challenge both the for profit and the not-for-profit§organization. This action research study takes place§within BC/Yukon Command of The Royal Canadian Legion,§one of Canada largest community service§organizations. Non-profit sustainability is a§critical weaving of sound business practices and§supporting growth in the volunteer membership through§leadership, learning, inclusion, and co-operation.§This book provides current and aspiring leaders with§insight into the internal complexities involved in§change initiatives and change management.§Additionally the findings and recommendations§demonstrate how shared values and collective voices§in a grassroots volunteer workforce systemically§influences organizational decision-making practices,§which supports a climate where change is more readily§accepted.