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Do you solve problems in the style of a coyote, competitor or eagle? Recognizing the way you approach and deal with problems at work will enable you to identify the most suitable technique to use on a daily basis. Victor Newman's practical book presents the fundamental challenges faced by managers. It looks beyond the conventional techniques of problems solving to the underlying process, identifies eight stages and explains how to recognize which technique is appropriaite at which stage. On this basis, managers can generate solutions at both the personal and the organizational level.