16 126 809 książek w 175 językach
Jednak się nie przyda? Nic nie szkodzi! U nas możesz zwrócić towar do 30 dni
Bon prezentowy to zawsze dobry pomysł. Obdarowany może za bon prezentowy wybrać cokolwiek z naszej oferty.
30 dni na zwrot towaru
Managers are often asked to both measure their performance and be customer-focused. This is a step-by-step guide to creating customer-oriented measurements at the working level. It explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement. It also addresses the procedures for identifying, designing, monitoring and using measurements and how to implement other objectives and initiatives within the organization.