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Quality Costs and Enterprise Size in the Manufacturing Industry
Angielski
137 b
30 dni na zwrot towaru
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Companies can lose money because they fail to use §significant opportunities to improve their costs of §quality. Most cost accounting data are not revealed §to the public and are rarely exchanged among §businesses, and there is no known study testing the §effect of organization size, i.e., small and medium §enterprises (SMEs) and large organizations, on §quality costs. The study identified important §factors and measures contributing to a successful §quality cost program implementation and developed an §empirically based model for quality costs in the §manufacturing environment. The American Society for §Quality (ASQ) helped in announcement of the online §questionnaire to manufacturing and quality §professionals. ANOVA One-Way and Seven Quality §Tools were used in data analysis and interpretation. §The survey results indicated that the total quality §costs were an average 2.5-5% of sales revenues or 7-§10% of manufacturing expenses. The failure costs §were about 70-80% of quality costs; SMEs had a high §percentage of internal failure costs and large §organizations had a high percentage of external §failure costs.
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Angielski
